Frequently Asked Questions

Shipping & Delivery
How long does shipping take?
Orders are typically processed within 1-3 business days. Standard delivery takes 3-5 business days, while express options are available at checkout.

Do you offer international shipping?
Yes, we ship worldwide. Delivery times vary by destination.

Can I track my order?
Yes, you’ll receive a tracking link via email once your order ships.

Returns & Exchanges
What’s your return policy?
We accept returns within 14 days of delivery. Items must be unworn, with tags attached, and in original packaging.

How do I initiate a return?
Visit our Returns Center at girloccasionwear.com to start the process.

When will I receive my refund?
Refunds are processed within 5 business days after we receive your return.

Orders & Payments
What payment methods do you accept?
We accept all major credit cards, PayPal, and select regional payment options.

Can I modify or cancel my order?
Changes can be made only if the order hasn’t been processed. Contact us immediately for assistance.

Is my payment information secure?
Yes, we use encrypted payment processing for all transactions.

Product Care
How should I care for my garment?
Follow the care instructions on the label. Most items require hand washing or dry cleaning.

Do you offer sizing advice?
Detailed size guides are available on each product page at girloccasionwear.com.

Other Questions
Do you have gift wrapping?
Yes! Select the gift option at checkout for premium packaging.

Are your products ethically made?
We prioritize sustainable materials and ethical manufacturing practices.

Where can I find style inspiration?
Browse our Lookbook section for styling tips and outfit ideas.

For further assistance, visit our Help Center at girloccasionwear.com.